1. General Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can email to track your order status.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to us through the CONTACT US page.
Where do you ship?
We currently ship Worldwide.
How long does it take to ship my order?
Once you've placed your order, it usually takes 1 to 3 days to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United States and Canada: 2-3 weeks
- Other Countries: 7-15 days
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card through the secure server PayPal.
Which currency will I be charged in?
We currently charge in USD.
If your credit or debit card use another currency, then you will be charged in your USD currency. Your bank will apply the corresponding conversation rate of the currency you use.
3. Shipping
Where do you ship?
We currently ship Worldwide.
How long does it take to ship my order?
Once you've placed your order, it usually takes 1 to 3 days to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United States and Canada: 2-3 weeks
- Other Countries: 7-15 days
Do you offer fast shipping?
We currently do not offer fast shipping.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order by reaching out to us through the CONTACT US page.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
4. Returns
Do you accept returns?
All sale are final. For a miscommunication of the wrong product send an email via the CONTACT US page.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
5. Other questions
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To obtain more information please send an email via CONTACT US page and title subject REFERRAL PROGRAM
return or exchange request